NAPCO Blog

Since 2008, getting a home isn't as easy as it used to be. Thanks to the financial crisis that year, mortgage lenders in response have tightened their restrictions for prospective homebuyers with less than stellar credit. Consequently, even with mortgage rates being very low, consumers with lower credit have often seen a roadblock from lenders […]

In remembrance of 9/11 and in support our troops, the employees of NAPCO are gathering donations to send to servicemen, veterans and first responders. NAPCO will be collecting a multitude of items and forwarding them to Operation Gratitude. Operation Gratitude packs the items into care packages and ships them out. According to their website, Operation […]

The bathtub, tile and counter refinishing business is very competitive. These small businessmen are always looking to save time and money. North American Polymer Company (NAPCO) customers are saving 45 minutes or more using Gorilla Grip, a revolutionary wipe-on primer. By saving this time, some refinishers report they can fit in an additional tub at […]

A group of NAPCO employees recently volunteered their time at the Niles Township Food Pantry. The crew unpacked food from two trucks. They broke down the boxes and put it on shelves, sorted into bakery, meat and dairy items. The food pantry serves about 3,500 clients per month. The participating employees included Dani Nichols, Steve Coven, […]

A careless bathtub refinisher recently sparked an explosion and fire in a San Diego apartment building. The refinisher was not following basic safety procedures. NAPCO makes safety a cornerstone in its popular tub, tile and counter top training classes. Graduates are well aware of the equipment they need, and the procedures they need to follow, […]

NAPCO is the oldest supplier of tub, tile and counter refinishing products in the United States. It was started in 1979 with the aim to supply the burgeoning bathtub refinishing industry. Current owner, Steve Coven, purchased NAPCO in 1992. The company has steadily grown by providing excellent customer service, top quality products and industry-leading training. […]

The situation seems right for you to start the job. During an initial conversation, the prospective customer has a need. You have the talent and tools to help them. It should be a no-brainer that you’re going to move forward, right? That’s when you hear, “Sounds great. We’ll get back to you soon.” While some […]

You like to think of yourself as a customer service master. You’re someone who’s always there to answer every last customer question. Phone call for you? No problem. Emails later at night? Sure thing. Even that customer who loves to chat with you when a job wraps up when you’ve got another job to get […]

“Mike, it’s important to me to be as efficient as possible in my business, so I can maximize my income. Call backs are always the #1 threat to that, so what can I do to significantly decrease the occurrence of those?” Let me perfectly clear on this: The more you skip steps and substitute cheap […]

Small businesses don’t always have small expenses. As larger needs with your business come up, you’re going to want to explore some financing options. And that’s where it’s smart to know what a lender will be looking at in order to potentially approve you for financing. Credit is credit, right? Wrong. There’s a difference between […]